Privacy policy

Last updated April 04, 2025

This privacy notice for Lupa Heats ("we", "us", or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

Visit our website at http://www.lupaheats.com, or any website of ours that links to this privacy notice
Engage with us in other related ways, including sales, marketing, or events

Questions or concerns?

Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at

[email protected]

SUMMARY OF KEY POINTS

What personal information do we process?

When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Lupa Heats and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information?

We do not process sensitive personal information.

Do we receive any information from third parties?

We do not receive any information from third parties.

How do we process your information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.

In what situations and with which parties do we share personal information?
We may share information in specific situations and with specific third parties.

How do we keep your information safe?

We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

What are your rights?

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights?

The easiest way is by contacting us at [email protected]. We will consider and act upon any request in accordance with applicable data protection laws.

TABLE OF CONTENTS

What information do we collect?

How do we process your information?

What legal bases do we rely on to process your information?

When and with whom do we share your personal information?

Do we use cookies and other tracking technologies?

How do we keep your information safe?

Do we collect information from minors?

What are your privacy rights?

Controls for Do-Not-Track features

Do we make updates to this notice?

How can you contact us about this notice?

How can you review, update, or delete the data we collect from you?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you express interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us.

Personal Information Provided by You:

Names

Phone numbers

Email addresses

Mailing addresses

Billing addresses

Debit/credit card numbers

Contact preferences

Sensitive Information:

We do not process sensitive information.

Payment Data:

We collect data necessary to process your payment (e.g., payment instrument number, security code). All payment data is stored by Stripe. You can view their privacy notice here: https://stripe.com/privacy

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information to:

Create and manage user accounts

Deliver services

Respond to inquiries

Send administrative information

Fulfill and manage orders

Enable user communications

Request feedback

Send marketing and promotional content

Display targeted ads

Post testimonials

Ensure service security

Run prize draws or competitions

Improve products and user experience

Identify usage trends

Evaluate marketing campaigns

Comply with legal obligations

3. WHAT LEGAL BASES DO WE RELY ON?

For EU or UK Users:
We rely on:

Consent

Performance of a contract

Legal obligations

Vital interests

Legitimate interests

For Canadian Users:

We rely on express or implied consent unless legally required otherwise.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share information:

With service providers

In business transfers (mergers, acquisitions, etc.)

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes, we may use cookies and similar technologies (web beacons, pixels).

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement reasonable organizational and technical security measures. However, we cannot guarantee 100% security due to the inherent risks of online transmission.

7. DO WE COLLECT INFORMATION FROM MINORS?

No. We do not knowingly collect data from or market to anyone under 18 years of age.

8. WHAT ARE YOUR PRIVACY RIGHTS?

You may:

Review, change, or terminate your account

Request access, correction, deletion of your data

Withdraw consent (where applicable)

9. CONTROLS FOR DO-NOT-TRACK FEATURES

We do not currently respond to DNT (Do-Not-Track) browser signals.

10. DO WE MAKE UPDATES TO THIS NOTICE?

Yes, we may update this notice to remain compliant with laws. The revised version will be indicated by an updated "Last updated" date.

11. HOW CAN YOU CONTACT US?