Privacy policy

Your privacy is very important to us. At Lupa Heats, we are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable laws. This Privacy Policy describes how we collect, use and protect your personal information when using our website.

1. Information we collect

When you use our website, we may collect the following personal information:

Contact information: Name, email address and phone number
Payment information: Payment details for processing purchases (e.g., credit card number or bank references)
Shipping information: Delivery address and details related to order delivery
Browsing information: Browsing data such as your IP address, device type, geolocation data, pages visited and site interactions

2. How we use your information

The information we collect is used for the following purposes:

Order processing: To process and deliver your orders and to contact you if there are issues related to delivery or payment.
Customer support: To respond to your questions, resolve issues and provide efficient customer servisse.
Marketing and promotions: If you have given consent, we may use your data to send you information about new products, special offers and updates from Lupa Heats.
Site analysis and improvement: We use browsing data to enhance user experience and ensure the site functions correctly.

3. Sharing of personal data

Lupa Heats is commited to not sharing your personal data with third parties, except in the following situations:

Service providers: we may share your information with partner companies or service providers that help us process payments, deliver orders or provide marketing services.
These providers are required to protect your privacy and use the data only for the agreed purposes.
Legal obligations: if required by law or court order, we may share your personal information with the relevant authorities.

4. Security of personal data

We adopt appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. However, it is important to note that no method of transmission or data storage over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

5. Cookies and similar technologies

We use cookies and similar technologies to improve your browsing experience on our site. Cookies help us remember your preferences and analyze site traffic. You can adjust your browser settings to refuse cookies or to notify you when they are being used, but keep in mind that doing so may limit certain website features.

6. Your rights regarding personal data

Under applicable law, you have the following rights regarding your personal data:

Access: You have the right to know what personal data we hold about you.
Correction: You can request the correction of inaccurate or incomplete personal data.
Deletion: You can request the deletion of your personal data, unless we are legally required to retain it.
Objection to processing: You can object to the processing of your personal data for direct marketing or other purposes based on legitimate interest.
Data portability: You have the right to request that your personal data be transferred to another data controller, when technically feasible.

To exercise your rights or if you have any questions about how we handle your personal data, please contact us at [email protected].

7. Changes to the privacy policy

Lupa Heats reserves the right to change this Privacy Policy at any time. Any changes will be published on this page and, if substantial, we will notify users. We recommend that you review this policy periodically to stay informed about how we protect your data.

8. Governing Law

This Privacy Policy is governed by Portuguese law. In case of a dispute, the consumer may contact the Consumer Dispute Arbitration Center in their area of residence or use the Electronic Complaints Book.

Last updated: April 21st, 2025